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"CITOC, Inc. is an invaluable asset that has not only to serve our clients better through efficient use of resources, but also to operate more effectively."

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Network Security & IT Backup Solutions

Off-site Security & Backup Solutions to Keep Your Houston Business Up & Running

CITOC's data center facility provides a secure, highly reliable environment that can serve as an extension of your own facilities. The entire infrastructure is designed from the ground up to ensure business continuity. You can obtain space in our data center facility in pre-defined or custom configured sizes.

Physical security: Multiple levels of security, a climate-controlled environment, smoke and fire detection, and video camera surveillance to protect your system from intrusion.
Data security: Secure links, data encryption, and firewalls to ensure the safety of your data.
Reliability: Daily back-up and off-site storage, redundant data lines, a back-up power supply, and rapid response disaster recovery measures are in place.

Data Backup & IT Recovery Solutions

Our data backup & recovery solutions provide automatic, real-time data backup for all of our servers and network equipment. The solution backs up files first locally to ensure instant data recovery from any previous point in time.

Our Houston data backup solutions also include hands-free, automatic off-site backup capabilities to protect businesses against disasters. Together, the automatic, hassle-free local and off-site data backup solutions solve the pains related to existing backup systems. CITOC's backup captures block level differences within each file and then compresses them, so the network is not impacted or compromised.

Our Portal

To access your network, users log into the portal with their username, password, and company. After authentication, they're presented with a page featuring all their digital resources - programs, shortcuts, recently used files, announcements, service messages, etc. Users click an icon, and the program or file will open; the experience is the same as it is with their computers today.

Maintenance & Upgrades

All application maintenance performed by CITOC is included at no additional cost. Depending on the specific application, maintenance can be a once-a-year task or a daily one. Tasks include updates, patches, log file examination, upgrades, testing, etc. For larger upgrades, we can establish a temporary test environment using exact or comparable hardware to test the upgrade before it touches your system.

User Support

All CITOC users have unlimited access to telephone and screen-sharing support from our support department. We will resolve problems, answer questions, and give technical advice. At any time, support personnel can provide shadow support. If granted, our support personal can take full remote control of the user's PC. Before a support technician may shadow a user's session or be granted control of a user's desktop, they must be given explicit permission by clicking the appropriate dialog box on their screen. A support tracking system is used to manage help desk operations. As support requests are submitted, each becomes a tracked case recording the user who made the request, time of request, nature, priority, resolution, etc.

Contact CITOC for more information on our IT security and backup solutions and for a free on-site analysis.

CITOC offers the following business IT services and network products to the cities of Houston, Galveston, First Colony, The Woodlands, Conroe, Pasadena, TX and the surrounding areas: