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Unified Communications - Houston, TX
VoIP, Virtual Office Phone Systems, Voicemail, & More
Do you miss important calls because you’re out of the office? Do you have to put customers on hold to pull up their account information? Do you have to ask people to hang up and call an employee at a different number?
Just because your company is a small or mid-sized business doesn’t mean it has to act like one. With new virtual office phone systems, big-time functionality doesn’t take big-time bucks. VoIP phone systems offer your Houston business the advanced capabilities of large corporate systems at a fraction of the price.
A technology-driven oil and gas company discovered the immense benefits of VoIP phone systems when CITOC installed a Cisco Smart Business Communications System. With the previous phone system, all of the company’s phones rang whenever a customer called. That meant that high-value employees, such as the service manager and operations manager, spent a lot of time answering calls intended for other people. What’s more, the company had just one shared voicemail box, so the company’s owner had to listen to messages every hour and leave notes on employees’ desks.
With the new system from CITOC, calls are directed straight the intended employee or to his/her personal voicemail box, the built-in, secure wireless access allows employees to work remotely, and audio/video conferencing capabilities save travel expenses, allowing the company to improve customer service and reduce costs.
“The more time we save, the more customers we can serve,” said a representative of the oil and gas technology company. “Our entire staff now has 30 minutes extra each day to spend with customers because we no longer need to answer calls intended for other employees.”
In addition, with a virtual system, you can receive voice or text messages on your mobile, bring up callers’ account information automatically and forward calls seamlessly. With such ease of communication, VoIP can enhance collaboration as employees feel like they are working side by side.
Free Consultation on Houston Unified Communications Services
Improve customer service, employee satisfaction and overall mobility by letting CITOC help you create the ideal VoIP phone solution for your Houston business. Contact CITOC today to request a consultation.
