Recently, a long-time customer of CITOC told me why she appreciates the company. Her business has been using CITOC since 2004, and she couldn’t be happier. She listed four distinct areas in which she thinks the company excels. Here’s a closer look at what she and others love about working with CITOC:

1. Great Customer Service

CITOC offers managed IT solutions to a range of businesses in the Houston area. The company helps businesses leverage technology in ways that boost their bottom line, streamline their processes and protect their data.

CITOC works hand in hand with small to large enterprises, offering customer support and solutions to meet their needs. Whether CITOC is setting up your network or helping you put out those proverbial fires after a data breach, the company strives to provide quality customer service, and it has a 24/7 help desk available for your needs.

2. Responsive

A huge part of CITOC’s excellent customer service is the responsiveness of the company. The company’s help desk is available 24/7, ensuring you never have to worry about downtime and that someone is always there to address your concerns. CITOC’s employees are happy to chat with clients about anything — from simple user interface questions to complicated concerns about dealing with a security breach.

CITOC also offers 24/7 monitoring and maintenance, which ensures that your network is protected, and it keeps CITOC abreast of any potential issues. If issues arise, CITOC notifies you immediately so you can implement your disaster recovery plan.

3. Easy-to-Use Services

When you make CITOC a partner in your business’s technology needs, CITOC works hard to make technology work for you. The company assesses your business and your unique needs, and it creates solutions that work easily in your environment.

Whether you have a fully on-site staff, a remote staff or a bit of both, CITOC helps you identify the platforms that work in every situation, and then, whether you use Cisco, Citrix, VMware, Microsoft and or another platform, CITOC helps set everything up so you can just jump right in and get to work.

The company can even train your staff in how to use programs, and if you have a question, you simply need to reach out to the support staff at CITOC — they strive to answer your questions in the clearest way possible.

4. Meeting All IT Needs

One of the reasons that the previously mentioned CITOC long-term customer has been with the company since 2004 and never once considered leaving is because CITOC meets all of her company’s IT needs. CITOC has been in business, helping companies deal with their IT concerns, since the 1990s. As a result, CITOC knows how to deal with new technology and trends in ways that keep its clients constantly growing and evolving with a minimum of confusion or change.

CITOC offers support solutions for Windows servers, desktop computers, laptops and a range of other hardware, making it easy to choose one managed service provider to meet all of your business’s varied needs. The company also works with a range of platforms, and it offers technology consulting for businesses who want to improve their relationships with technology.

If you are ready to learn more about why CITOC has such great rapport with its clients and such a positive track record, it’s time to reach out directly and learn more about what the company offers. CITOC is the trusted choice when it comes to staying ahead of the latest information technology tips, tricks and news. Contact us at (713) 490-.5000 or send us an email at info@citoc.com for more information.

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BJ Farmer
CITOC

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  • 1080 W. Sam Houston Pkwy N Suite 130, Houston, TX 77043

  • 713.490..5000

IT Consulting Houston