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Does your Houston networking consulting company chase new customers at the expense of their existing customers? Often, small businesses get left behind when their Houston networking consulting company starts to find larger businesses that require more IT services and support.
If you’re dealing with an IT services company that implements IT solutions then leaves you behind, it’s time to reconsider your business relationship. Ideally, an IT services company should strive to accomplish long-term relationships instead of simply looking for a steady paycheck. If your IT services company doesn’t provide the ongoing support required to maintain your IT infrastructure and minimize downtime, stop settling and look for a loyal Houston networking consulting company.
Here are three signs you have a loyal relationship with your Houston networking consulting company:
Do you expect your calls to go to the answering machine? Wait for hours, or even days, for a reply? A loyal networking support company responds quickly to answer your questions and ensure your IT systems are up and running when necessary. In addition, a loyal network support company offers 24/7 IT support to handle emergencies in a timely manner.
Does your IT Company take the time to get to know your business goals and requirements? A loyal network company helps you achieve these goals and requirements, rather than simply fixing IT problems.
Do IT problems persist even after your networking company claims to “fix” them? Your Houston IT support company should have a thorough understanding of your company’s technology, in order to solve IT problems the first time. If you’re waiting a few days for IT problems to be resolved, find an IT Company that can solve these problems immediately.
Stop Settling and “Break Up” With Constant IT Problems and Lack of Support
As a business owner, you’re far too busy to deal with constant IT problems and a lack of ongoing support from your Houston networking support company. Your employees rely on technology for their day-to-day business operations and work-related tasks. In fact, technology has been integrated into your business processes and these processes must be available at all times.
If your network support company doesn’t provide the ongoing support and quick response time necessary to keep your business processes available at all times, start looking for a loyal IT services firm to ensure your IT infrastructure is up and running with minimal downtime.
At CITOC, we maintain long-term relationships with our clients by ensuring their IT systems are up and running at all times. If you’re looking for a loyal Houston networking support company, give us a call at (713) 490-5000 or send us an email at email@example.com.