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Even a small technical problem can disrupt a workday, and having it occur chronically can hurt the productivity of your workers. IT HelpDesk support services from CITOC can help you overcome your IT woes at your Katy-area business and bring your office back to peak productivity. Whether your Internet connection goes down, a computer won’t start up, or the printer isn’t working properly, our team will be just a phone call away to help guide you to a quick solution. And, when you make us your IT support provider, we can also access your computers remotely to fix your problems fast.
CITOC is so much more than a provider of IT HelpDesk support services. We can also deliver part-time CIO and proactive engineering services. With these two additional services, you’ll have the IT solutions you need to keep your business running at its peak efficiency and productivity. Our team of certified IT engineers will monitor your systems 24/7/365 to ensure that they remain up and running to virtually eliminate downtime.
There are several important factors to weigh if you are thinking about hiring a managed services provider like CITOC to handle your company’s IT needs. While you may feel like your company is doing just fine with a full-time, in-house IT employee, a managed services provider offers these benefits:
Your IT staff keeps a good eye on your networks during the workday, but who is watching after they go home? A network outage or security breach can occur at any hour, and CITOC has people in place, including those manning our IT HelpDesk, to watch your networks at all times. We also offer industry-best response times to help keep interruptions to a minimum.
In-house IT professionals often find themselves overloaded trying to keep up with their company’s needs. Additionally, they often have a limited knowledge base and aren’t able to handle the company’s network needs on their own. When you partner with CITOC, you will rest easy knowing that there’s an entire team of experts working to ensure that your company is benefiting from all of the latest technologies.
With CITOC handling your IT needs, you will truly understand why it’s not enough to simply react to the business environment. We will help with long-term budgeting and identify areas where your company could benefit from an upgrade. Then, we will work with you to implement any changes in a timely fashion.
Companies in the Katy area have been continually turning to us since our founding in 1995 because we always provide a level of customer service and professionalism that the competition cannot match. We’re easy to reach, should you ever need a quick answer to a pressing question, and anything we explain to you will be in simple English, not geek speak. For any issues, the turnaround time will be fast – faster than what the competition can provide. You’ll never be confused or unsure about payment either, as we only charge based on the number of employees a company has. And, there will be no hidden charges or extra fees.
You don’t have to let day-to-day issues keep your company’s productivity down. Contact CITOC to learn more about the IT HelpDesk services that we offer to businesses throughout the Katy area.