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Since 1995, CITOC has been helping companies in the Katy, Texas, area get the most out of their IT systems. We provide the level of IT service and support that is needed to ensure that your company is positioned for rapid growth. Our goal is to increase your revenues and allow for maximum growth while optimizing your systems and reducing security risks and downtime. Our services are provided in a three-tier package that includes proactive engineering to implement best practices, CIO services to help you plan ahead, and a 24/7 Help Desk that is ready when you experience an issue.
When you choose CITOC to provide IT service and support for your business, you can look forward to receiving the highest level of service offered in the area. In fact, our commitment to our customers has helped us maintain an A+ rating with the Better Business Bureau for many years. Your company can expect:
We also make it easy for companies to plan their IT budgets because we charge by the user, not the device. This eliminates the risk of unexpected fees.
As noted above, we organize our managed IT services into the following three tiers, each of which offers clients a unique set of benefits:
Each quarter, our CIO team member will visit your company to get a sense of current business challenges. Based on the information we receive, we’ll develop a strategy to address these challenges, map out the projects we intend to complete, and determine the necessary budget. While other IT service and support providers may offer a similar service, ours is of much higher quality. For example, many of our competitors don’t provide small- and medium-sized businesses with a budgeting service.
Once the initial implementation is complete, our IT engineers will continue visiting your place of business on a monthly basis to ensure that everything is configured properly and functioning optimally. Not only does this boost employee productivity, but it also significantly reduces the amount of downtime that your team will experience in the event of an outage or another issue.
If you’ve ever had to deal with a broken printer or computer monitor, you know how much time seemingly small issues can take to resolve. Our Help Desk team will take care of problems like this so that your employees can focus on the more important tasks at hand. Because we’re able to remotely connect to your machines, we can resolve issues immediately without having to physically travel to your office.