We know what it’s like: there’s so many questions to ask in such little time, but here’s the thing – any IT services company worth your time will be happy to answer all of your questions! As there’s a variety of concerns in mind, from viruses to disasters to phishing attacks, it’s fundamental for you to ask questions and know what you’re getting into.
Before hiring an outsourced IT services company, ask these 5 questions to make sure you’re hiring the right one:
Make sure you’ve asked about their experience and certifications. Do they have any technical specialties that relate to your business needs? Any qualified IT services company will be ready to discuss their certifications and how they’re able to suit your business needs.
After all, you’re hiring an outsourced IT services company for their IT services, so make sure they’ve got everything you’re looking for – from cloud services to network security solutions, an IT services company should be happy to tell you about how their services will improve your business operations.
An IT services company should have experience working with businesses similar to your own, which means they should have experience working with your industry – this is important due to industry-specific challenges, security requirements, and regulations.
If you experience any type of network breach or technology malfunction that’s causing major disruption or downtime, you’ll want an IT services company that offers some type of guaranteed response time, or even a quick response time promise, in order to ensure you’re covered.
When you’re in need of assistance for an IT project, will that be covered under your support contract? What about if you need help installing a new computer? Make sure you’re aware what’s covered – and what isn’t covered – under your support contract.
Just give us a call at (713) 490-5000 or send us an email at info@citoc.com.
