For over a decade Westin Homes has been the leader in product and interior design in Houston, Texas. They handle building and furnishing homes for people all around the Houston area, and have been a steadily growing company for years.
Like any modern company, Westin Homes relies on its information technology to get work done every day. From communicating with customers and team members to completing designs and plans on their computers, Westin’s IT is invaluable to the way they do business.
Zach Hudson handles the IT for the company, but a growing company like Westin Homes has a lot of IT needs – too much for one person to deal with, especially someone who has other work to do at the company.
“When I got my job at Westin Homes, I wasn’t necessarily IT,” said Zach. “Here, the guy that knows the most about computers is the IT person.”
To let Zach focus on important work like finding technology solutions for problems his colleagues face, Westin Homes turn to CITOC for IT leadership they can count on. The team at CITOC is Zach’s go-to team for anything the company needs from its IT, whether that’s for tech support or for finding new and innovative technologies to improve their business. The two companies have been working together for over 5 years now.
“Any issues I don’t feel comfortable trying to resolve, I contact them and they assist with the issue,” said Zach. “Recently we got a new environment that CITOC set up for us. Currently, the main thing we’re doing is a move over to Microsoft Office 365.”
Westin Homes recently found itself dealing with an overloaded email server that just couldn’t keep up with the company’s needs. CITOC suggested a migration over a Microsoft Office 365 solution two years ago and now was the time Westin needed it, to give the company everything it needs:
The move over to Office 365 has been a resounding success for Westin Homes. “We have around 100 users getting switched over to Office 365, and so far it’s been pretty seamless,” said Zach. “We wanted it to happen as soon as possible, and CITOC has been great with that, maintaining the deadline.”
Both Westin Homes and Zach have profited from the company’s partnership with CITOC. The company gets the peace of mind that come with knowing their IT systems will be taken care of to keep their business operations flowing smoothly at all times.
“They keep our system running,” said Zach. “If there’s an issue that might cause us downtime, they’re there right away to help. If we’re looking to upgrade something, they’re always able to suggest software or something that can improve our business.”
And as for Zach, he’s been able to grow his own skill set and better serve the company too. “I’ve learned a lot just by working with CITOC, being able to make contacts with the engineers there. If I have a simple question, I can just ask them really quick, and I get responses pretty fast. It’s easy to work with them.”