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You’ve likely heard the term managed IT services before, but have you ever researched everything that it encompasses? For many of us, the term “IT services” means keeping our computers running normally. However, modern IT services are much more involved and nuanced. To give you a better understanding of this important field, here are some of the services you can expect when your company hires a managed IT provider:
In a large corporation, the chief information officer, or CIO, is responsible for the high-level IT needs of the company. This includes planning for market changes, identifying when hardware or software upgrades are needed, and budgeting for all of the company’s IT needs. When you hire a managed IT service provider, your company will receive similar services from a part-time CIO, who will visit every so often to check in and provide direction.
The day-to-day IT needs of your company will be overseen by a team of proactive engineers. They will monitor your networks 24/7 and be ready to spring into action should an interruption or security breach occur. They will also ensure that your employees are properly trained and utilizing best practices.
When an issue such as a loss of connectivity or equipment failure occurs, a 24-hour Help Desk will be standing by to provide assistance until the issue is corrected.
If your company could benefit from the level of service detailed above, make the smart choice and look to CITOC. We’ve been providing exceptional managed IT services to businesses throughout the Houston, Texas, area since 1995 and have been recognized as an industry leader because of our expertise and customer care. What’s more, we charge by the employee, not the device, so you’ll never have to worry about unplanned expenses. Contact us today if you’d like to learn more.