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CITOC New Year’s Resolutions
Not everyone honors their New Year’s Resolutions, but at CITOC we do. Why? Because we work at always improving our services. We’re not perfect, but we try to be. In an effort to improve our services in the year to come, these are the Resolutions we promise to keep for you.
Expedient Service. With CITOC as your IT partner, you can always count on a quick response to your IT troubles. Our 24/7 help desk is staffed with professionals who can either remotely deal with issues, or visit you to take care of the problems that require onsite service. No more calls that go unanswered, or waiting around for days for a computer guy to show up. CITOC prides ourselves on our expedient, “round-the-clock” service.
Proactive Service. Many IT companies or “computer guys” only repair what’s gone wrong and leave your business without following up or monitoring your network. CITOC can proactively monitor your IT system to ensure it runs at peak performance, and we can detect issues before they become major problems. This prevents IT downtimes and saves you from lost productivity and revenue. We can monitor and maintain your system silently in the background as you work, both day and night, so your business stays up and running and your IT functions efficiently at all times.
Cost-Effective Solutions. As small business owners ourselves we know
that you must watch every penny and get the most value out of those you spend. Our team of IT experts has the knowledge and experience to know what will and won’t work for you. They’ll take the time to learn about your business, what your short- and long-term goals are, and advise you on the IT solutions you need to reach them. They won’t upsell you, only suggest the solutions and service you need. Nothing more.
Predictable Expenses. With CITOC Managed IT Services you will always pay the same fixed monthly fee. This way you’ll know what to expect. No more surprise IT expenses or outrageous bills. If you do need additional solutions beyond our monthly service, we’ll sit down with you and help you plan for them in a way that meets your budget, both short and long term. Nothing will be performed without your prior knowledge and approval.
No Tech Talk. CITOC professionals will educate you and your staff about the IT service they perform in everyday language. You won’t be puzzled by “tech talk” that means nothing to you. They’ll also answer any questions you have to ensure you completely understand the reason for implementing a particular solution.
Liaison With Your Vendors. CITOC will be your one-stop-shop for all your IT needs. If another vendor needs to be called in to work with us on a project, or contacted for specific product-related information, we’ll take care of it so you and your staff won’t have to. We’ll contact your Internet Service Provider, telephone service, print/copier company, or others as needed. This simplifies the process for you and your vendors, and ensures all aspects of a project are dealt with appropriately.
Communication You Can Depend On: CITOC will conduct quarterly reviews to ensure we’re meeting all of your IT needs, and work with you to make any adjustments in your overall IT plan if required. These meetings also give you an opportunity to discuss any ongoing concerns or requests you might have. Between these meetings, we’re always available to speak or meet with you. We’re just a phone call or email away.
Your Satisfaction Guaranteed. CITOC will do whatever it takes to ensure you’re completely satisfied with our services and support. No excuses. We base our success on your satisfaction and we pride ourselves on a job well done. If we don’t, we’ll come back and try again, free of charge. In our opinion, a service isn’t finished until you’re completely satisfied.
For more information about CITOC and the services we provide, call (713) 490-5000 or email us at firstname.lastname@example.org.