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5 Things to Look for in an IT Support Company

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5 Things to Look for in an IT Support Company

5 Things to Look for in an IT Support CompanyIf you’re interested in outsourcing your company’s IT needs, but aren’t sure what to look for in an IT services provider, you’ve come to the right place. We understand just how important of a decision this can be—after all, IT is a critical component of your business’s day-to-day operations—so we’ve put together the following tips to help you select the ideal provider for your company’s needs.

1. Comprehensive Services

Not all IT companies offer the same range of services, so it’s important to partner with a provider that will deliver what you’re expecting. For instance, if you’re especially concerned about protecting your company’s data and want an IT services provider that will help guard against security breaches, it won’t do you much good to hire a team that performs hardware and software installations but not much else.

2. Knowledge & Experience

You don’t want to entrust your company’s valuable data to a team that doesn’t know what they’re doing, so be sure to check how many years an IT company has been in business. And because technology is constantly changing, you’ll also want to ask whether the team members keep up on the latest trainings and certifications.

3. First-Rate Customer Service

To ensure you’ll be happy with the services you receive, it’s important to hire an IT company that prioritizes customer satisfaction. Consider factors such as how quickly the provider can resolve IT issues and whether the team members can answer your questions to your satisfaction.

4. Affordable Pricing

Before hiring an IT services provider, you’ll need to determine whether the fees will fit into your company’s budget. Unfortunately, many IT companies make this difficult or even impossible to do, since they charge clients based on the ever-fluctuating number of devices being used. Instead, see if you can find an IT provider that charges a flat rate per user, since that amount will tend to be more consistent and thereby easier to work into your budget.

5. Industry Recognition

It’s only natural for IT providers to tout their own accomplishments, so be sure to check how each company is rated with the Better Business Bureau, as well as whether they’ve received any awards from local or national organizations.

The IT Support Company to Choose in Southeast Texas

If you’re seeking a Houston-area IT services provider that checks all the boxes mentioned above, you’ll find exactly what you’re looking for in CITOC. We’ve been assisting local businesses with their IT needs since 1995, and we’re pleased to provide our clients with three tiers of service, including virtual CIO, proactive engineering, and help desk. We offer faster response times than other IT companies, and we employ a streamlined pricing system for our clients’ convenience. We’re proud to maintain an A+ rating with the Better Business Bureau and to have earned recognition from Inc., Microsoft, and the Houston Business Journal.

To learn more about the many services we can provide for your business, contact CITOC today and request a complimentary consultation.

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  • 1080 W. Sam Houston Pkwy N Suite 130, Houston, TX 77043

  • 713.490..5000

IT Consulting Houston